Vibe In Transit · Customer Support

Need Help on the Road?

Questions about an order, product, size, delivery, return, or website experience? Send us a message and include your order number when applicable.

Response within 1–2 business days
Order and product support
Secure Shopify contact form

Send a Message

Complete the form below with as much detail as possible. Fields marked with an asterisk are required.

Full Name

Email Address

Order Number (recommended for order help)

Your order number is included in the order confirmation email.

Phone Number (optional)

What Can We Help With?

Product Name (optional)

Message

For product issues, describe the problem clearly. We may request photographs by email.

0/3000

By submitting this form, you agree that Vibe In Transit may use the information provided to respond to your request and review the related order.

Before You Send

Include the following information so we can review your request faster:

Your order number for order-related questions
The product name, size, and color involved
A clear description of what happened
The delivery date when reporting a product issue
Any carrier or tracking details related to delivery

Response Time

1–2 business days

Support requests are reviewed Monday through Friday, excluding major U.S. holidays.

Messages may take longer during holidays, major product launches, sales, or periods of unusually high support volume.

Protect Your Information

Never send your complete payment-card number, card security code, account password, Social Security number, or other sensitive financial information through this form.

Find an Answer Faster

These customer-support pages may answer your question immediately.

Help Center Frequently Asked Questions Shipment Track My Order Apparel Size Guide Delivery Shipping Policy Product Issues Return & Refund Policy

Work With Vibe In Transit

Business and Partnership Inquiries

For wholesale opportunities, creator collaborations, media requests, licensing, partnerships, or other professional inquiries, use the contact form and select the most relevant business topic.

Wholesale
Partnerships
Creator Collaborations
Media Inquiries
Licensing

Accessibility Support

Customers who experience difficulty using the website can contact us for assistance. Describe the page, product, or task involved and the type of support you need.