Vibe In Transit · Customer Care

Returns, Refunds, and Product Issues

Every Vibe In Transit product is made specifically for your order. This policy explains when an order may qualify for a replacement or refund and what information we need to help.

30-day issue reporting window
Free resolution for approved production errors
No return shipment required unless requested

Covered Issues

Damage, manufacturing defects, misprints, or receiving an incorrect product may qualify.

Buyer Selection

Wrong sizes, wrong colors, accidental purchases, and changes of mind do not qualify.

Report Promptly

Contact support within 30 days of delivery with your order information and photographs.

Keep the Product

Do not mail an item back unless Vibe In Transit provides written return instructions.

Policy Summary

Vibe In Transit uses print-on-demand fulfillment. Each product is printed, produced, or assembled after an order is placed rather than being pulled from a large inventory of pre-made merchandise.

Because products are made specifically for each order, we do not offer general returns or exchanges for buyer-selected size, color, personal preference, accidental purchase, or change of mind.

When a product arrives damaged, defective, misprinted, or materially different from what was ordered, contact us within 30 days of delivery. After reviewing the request, we may provide a free replacement, refund, or another appropriate resolution.

May Qualify

Product damaged during delivery
Manufacturing defect
Incorrect product received
Incorrect size or color sent by us
Major print or production error
Missing item confirmed after review

Does Not Qualify

Wrong size selected during checkout
Wrong color selected during checkout
Change of mind or personal preference
Minor color differences between screens and print
Normal production tolerances
Damage caused after delivery

Made-to-Order Products

Vibe In Transit products are produced specifically for the customer who ordered them. Once production begins, the product cannot normally be placed back into inventory and sold as new to another customer.

Review product descriptions, available colors, product images, and measurements before submitting an order. Apparel customers should compare the product-specific measurements with a garment they already own using our Size Guide.

A made-to-order policy does not excuse an actual production error. Approved damage, defect, misprint, or incorrect-item claims will be resolved without charging the customer for a replacement.

Damaged, Defective, Misprinted, or Incorrect Items

Contact us when a product arrives damaged, contains a manufacturing defect, has a significant print error, or is materially different from the product shown in your order confirmation.

Day Reporting Window

Submit the complete claim within 30 calendar days of the carrier-recorded delivery date. Claims submitted after this period may be denied.

Include the following information with your request:

Order number: Found in your order confirmation email.
Checkout email address: The email used when the order was placed.
Full-product photograph: Show the entire product laid flat in good lighting.
Close-up photograph: Clearly show the damage, defect, misprint, or incorrect detail.
Packaging and shipping label: Include photographs when the product was damaged during delivery or the wrong item was received.
Brief explanation: Describe what was ordered, what was received, and the requested resolution.

If multiple products have the same issue, include one photograph showing all affected items together whenever possible.

Do not discard the product or packaging while the claim is being reviewed. Additional photographs or information may be requested before a resolution is approved.

Product and Print Tolerances

Products are manufactured and printed individually. Minor differences in dimensions, print positioning, color, texture, or appearance may occur and are not automatically considered defects.

Garment Measurements

Up to ±1 inch

Minor garment measurement differences within normal manufacturing tolerances do not qualify as defects.

Print Placement

Up to 0.5 inch

Small print-placement variations can occur during individual production and do not qualify as defects.

For a garment measurement claim, lay the product flat and include a clear photograph showing the entire product, size label, printed design, and measuring tape in the same frame.

Screen displays vary by device, brightness, and calibration. Slight differences between the color shown online and the finished physical product are normal.

Wrong Size or Color Selected

We do not offer returns, refunds, or exchanges when the customer selects the wrong size, wrong color, wrong product, or wrong quantity during checkout.

Product variants are displayed before checkout and included in the order confirmation. Customers are responsible for reviewing those selections before completing payment.

If you ordered one size or color but received a different size or color, contact us within 30 days. That is an incorrect-item claim and may qualify for a free replacement or refund.

Change of Mind and Accidental Purchases

We do not accept returns or provide refunds because a customer no longer wants the product, prefers a different design, dislikes the selected color, ordered accidentally, or expected a different fit after receiving the product as ordered.

Review the complete product page and Size Guide before submitting payment.

Order Changes and Cancellations

Submit any change or cancellation request within 2 hours of placing the order. Contact us through the contact page and include your order number and the exact change requested.

Requests are not guaranteed. Orders may enter production shortly after payment is approved. Once production begins, the order cannot be changed or cancelled.

If cancellation is approved before production begins, the cancelled amount will be refunded to the original payment method. Payment processing fees or other non-recoverable charges may be excluded when permitted by law.

Exchanges

Vibe In Transit does not offer traditional product exchanges. Made-to-order products cannot be returned and exchanged for a different size, color, design, or product.

Customers who want a different size, color, or design must place a new order.

An approved replacement is not an exchange. When the original product is damaged, defective, misprinted, or incorrect, we may produce a replacement matching the original order at no additional charge.

Non-Returnable Products

The following products and situations are not eligible for a general return, exchange, or refund:

Products received as ordered without a qualifying defect
Wrong size, color, design, or quantity selected by the customer
Products worn, washed, used, altered, or damaged after delivery
Products damaged through improper care or washing
Change of mind, buyer's remorse, or personal preference
Digital gift cards, except where required by law
Unauthorized products mailed to any return address
Minor manufacturing or print variations within normal tolerances

Sale and Promotional Items

Sale, clearance, promotional, and discounted products remain subject to the same made-to-order limitations as full-price products.

A discounted product does not qualify for a return because of size, color, personal preference, accidental purchase, or change of mind. However, a discounted product that arrives damaged, defective, misprinted, or incorrect may still qualify for a replacement or refund.

Physical Returns

Most approved damage, defect, misprint, and incorrect-item claims can be reviewed using photographs. Customers should not automatically mail a product back.

Do not send a product to the address shown on the shipping label. That address may belong to a fulfillment facility that does not accept customer returns. Unauthorized returns may be refused, discarded, or become ineligible for reimbursement.

If a physical return is necessary, Vibe In Transit will provide written authorization, the correct return address, and specific shipping instructions.

When a return is required because of an approved Vibe In Transit or fulfillment error, reasonable authorized return-shipping costs will be covered or reimbursed. Unauthorized shipping charges will not be reimbursed.

Refunds

Refunds are issued only after a claim or cancellation is reviewed and approved. We may approve a full refund, partial refund, replacement, or another resolution depending on the circumstances.

Original payment method: Approved monetary refunds are returned to the original payment method used during checkout.
Refund amount: Refunds cannot exceed the amount originally paid for the approved product or charge.
Processing time: Refunds normally appear within 5 to 10 business days after issuance.
Bank processing: Banks, card issuers, PayPal, and other payment providers control when the refunded amount appears in the customer's account.
Original shipping: Original shipping charges are non-refundable unless the entire order qualifies because of our error, a confirmed production issue, or another circumstance approved by Vibe In Transit.
Customs and duties: Customs duties, import taxes, brokerage fees, and similar government or carrier charges are generally non-refundable.

Once a refund has been issued, it cannot be redirected to a different card, bank account, or payment method. Contact the original payment provider when an account or card has been closed.

Partial Refunds

A partial refund may be offered when only part of an order is affected, the product remains usable despite a minor confirmed issue, or the customer accepts a partial refund as the final resolution.

Accepting an agreed partial refund resolves the reported issue for that product unless otherwise stated in writing.

Lost, Stolen, or Missing Packages

Lost, stolen, delayed, or missing packages are handled under our Shipping Policy rather than as product returns.

Review your tracking information, check all possible delivery locations, contact the shipping carrier, and then contact Vibe In Transit with the order number, tracking number, delivery address, and carrier response.

A package marked delivered by the carrier does not automatically qualify for a refund or replacement. Each claim is reviewed using the carrier's tracking and investigation information.

Track My Order

How to Request Support

Follow these steps to report a product problem or request a review:

Contact us within 30 days of delivery through the Vibe In Transit contact page.
Provide your order information, including your order number, full name, and checkout email address.
Describe the issue clearly, including what was ordered, what was received, and when the product was delivered.
Attach clear photographs of the entire product, the specific problem, the size label, and the packaging or shipping label when relevant.
Keep the product and packaging until the review is completed.
Wait for written instructions before mailing a product, placing a replacement order, or taking another action.

Submit a Support Request

Consumer Rights and Policy Priority

This policy does not limit any non-waivable consumer rights or remedies available under applicable law.

Any exception, replacement, refund, or accommodation offered in one situation does not require Vibe In Transit to provide the same exception in another situation.

Vibe In Transit may update this policy when production methods, fulfillment providers, payment systems, laws, or store operations change. The policy in effect when an order is placed will generally apply to that order, subject to applicable law.

Last updated: July 2026