Questions From the Passenger Seat

You will receive an order confirmation email at the address provided during checkout. The email includes your order number and a summary of your purchase. If it does not arrive within 15 minutes, check your spam, promotions, or junk folder.

Submit any change or cancellation request within two hours of placing your order. We will make every reasonable effort to help, but changes and cancellations are only possible before production begins.

Once an order has entered production, it cannot be changed or cancelled because each product is made specifically for that order.

Contact us immediately through our contact page with your order number and the complete corrected address. We can only update the address if the order has not entered production or shipped.

Customers are responsible for confirming that the shipping address is correct before completing checkout. We cannot guarantee replacement or reimbursement for an order delivered to an address entered incorrectly during checkout.

Only one promotional discount code may be entered per order unless the checkout specifically states that the discount can be combined with another offer. Eligible automatic discounts may still apply when permitted by the promotion.

A payment may be declined because of incorrect billing information, insufficient funds, an expired card, a bank security restriction, or a mismatch between the billing address and the information held by your bank.

Confirm your payment information, try another payment method, or contact your bank. Vibe In Transit does not receive the specific reason a bank declines a transaction.

Yes. You can complete checkout as a guest. You will still receive order confirmation and shipping emails at the email address provided during checkout.

Your payment method is charged when the order is successfully submitted. Production begins after payment authorization is completed.

Yes. Vibe In Transit uses print-on-demand fulfillment. Your product is created after your order is placed instead of being pulled from a large inventory of pre-made merchandise.

Learn more on our Print-on-Demand Information page .

Your order is submitted to a fulfillment partner after checkout is completed and payment is confirmed. Depending on order volume, production may begin shortly after the order is placed.

Most orders are produced within two to seven business days. Production time may be longer during holidays, major sales, periods of unusually high order volume, or temporary supply interruptions.

Different product types may be produced by different fulfillment partners or at different facilities. As a result, one order may arrive in multiple packages and each package may have a separate tracking number.

We work to present each product accurately. However, slight variations in color, print placement, texture, material, and sizing can occur because products are made individually and may be produced by different fulfillment partners.

Colors can also appear different depending on your screen brightness, display settings, and device.

We ship throughout the United States and to select international destinations. Available shipping options and rates are displayed during checkout after you enter your delivery address.

If no shipping method appears for your location, we are currently unable to deliver that product to the entered address.

Shipping charges are calculated during checkout based on the delivery location, product type, package quantity, fulfillment location, and available shipping method.

The complete shipping charge is shown before you submit payment. See our Shipping Policy for additional information.

Delivery time depends on the destination, carrier, fulfillment facility, and shipping method. Any delivery date shown during checkout or tracking is an estimate and is not guaranteed.

Most orders require two to seven business days of production before they are transferred to the shipping carrier.

Yes. When a shipment is created, you will receive a shipping confirmation email containing a tracking number or tracking link. You can also visit our Track My Order page.

Tracking information can take 24 to 48 hours to update after a shipping label is created. A package may be moving between carrier facilities even when a new scan is not immediately visible.

Contact us if tracking has not updated for five business days or if the package is past the carrier's estimated delivery date.

Yes, we ship eligible products to select international destinations. Product availability, shipping methods, and delivery rates vary by country and are confirmed during checkout.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout specifically states otherwise, these charges are not included in the order total and are the responsibility of the recipient.

Open the tracking link in your shipping confirmation email or visit our Track My Order page. If your order ships in multiple packages, each package may have a separate tracking link.

Check your mailbox, porch, side doors, building reception area, parcel locker, household members, and nearby neighbors. Carriers occasionally mark packages as delivered shortly before the package is physically dropped off.

Wait until the end of the next business day. If the package still cannot be located, contact the carrier and then send us a message through our contact page with your order number and tracking number.

Products may be manufactured at different fulfillment facilities. Each package receives its own tracking number, even when all products were purchased in the same order.

Contact us if tracking has not updated for five business days, the package has moved significantly beyond the estimated delivery date, or the carrier confirms that the shipment is lost.

Include your order number, tracking number, and current delivery address so we can review the shipment.

Review the size chart on the individual product page and compare its measurements with a similar item you already own. Do not rely only on the size label because dimensions can vary between product styles.

Visit our Size Guide for general measuring instructions.

Most Vibe In Transit apparel is offered in a unisex or retail-style fit. The exact fit, garment brand, material, and sizing information are listed on each product page. The product-specific description and size chart should always be used as the final sizing reference.

No. T-shirts, sweatshirts, and hoodies may have different measurements, cuts, and fabric weights even when they share the same size label. Review the size chart for each individual product before ordering.

Product-specific measurements are shown in the size chart on the product page. Our Size Guide also explains how to measure your body and compare clothing dimensions.

Choose the smaller size for a closer fit or the larger size for a more relaxed fit. Compare the product measurements with a garment you already own rather than relying only on your usual size.

Materials vary by product. The product page lists the applicable fabric, material composition, construction details, and available specifications for that item.

Printing methods vary by product and may include direct-to-garment printing, embroidery, dye sublimation, woven construction, or another product-appropriate production method.

Each product is produced through a print-on-demand fulfillment partner after the order is placed.

Screens display colors differently depending on the device, brightness, display calibration, and viewing conditions. Garment color, fabric texture, and the printing process can also influence the final appearance.

We aim to display products accurately, but exact color matching between a digital image and a physical product cannot be guaranteed.

Yes. Because each product is made individually, minor variations in print size, alignment, or placement may occur. Small production variations are normal and are not considered defects.

Turn printed apparel inside out and machine wash cold with similar colors. Use a mild detergent, avoid bleach, and tumble dry on low or hang the item to dry. Do not iron directly over the printed design.

Always follow the care label attached to the specific garment when its instructions differ from this general guidance.

Machine wash woven blankets separately in cold water on a gentle cycle. Use mild detergent and tumble dry on low. Do not bleach or iron the woven design.

Apply stickers to a clean, smooth, and completely dry surface. Avoid repeated repositioning, excessive moisture, harsh chemicals, and prolonged exposure to extreme heat or direct sunlight.

Clean magnets gently with a soft, slightly damp cloth and dry them immediately. Keep magnets away from sensitive electronics and medical devices.

Because products are made specifically for each order, we do not accept returns or exchanges for an incorrect size selection, change of mind, personal preference, or accidental purchase.

Review the product-specific size chart before ordering. Full details are available in our Return and Refund Policy .

Contact us within 14 days of delivery if your product arrives damaged, defective, misprinted, or materially different from the product ordered.

Include your order number, a description of the issue, a clear photo of the entire product, and close-up photos showing the problem. After review, an approved claim may qualify for a replacement or refund.

Contact us within 14 days of delivery and include your order number, a photo of the product received, a photo of the shipping label, and a description of what was incorrect.

Include your order number, the email address used during checkout, a clear description of the problem, a photo showing the entire item, and close-up photos showing the defect or incorrect detail.

For shipping-related issues, also include a photo of the packaging and shipping label when available.

Damaged, defective, misprinted, or incorrect products must be reported within 14 days of the delivery date. Claims submitted after this period may not qualify for a replacement or refund.

Do not mail a product back unless our support team provides return instructions. In many cases, photographs are sufficient to review a claim. Returning an item without authorization does not guarantee reimbursement.

Approved refunds are issued to the original payment method. Most refunds appear within five to ten business days after processing, but the exact timing is controlled by your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement under our Return and Refund Policy.

Send us a message through our contact page. Using the contact form helps us organize your request and respond with the information connected to your order.

Include your full name, order number, checkout email address, and a clear description of your question. For product or delivery issues, include relevant photographs and the tracking number.

We aim to respond within one to two business days. Response times may be longer during weekends, holidays, major sales, or periods of unusually high support volume.

Customer support requests are reviewed Monday through Friday, excluding major U.S. holidays. Messages may be submitted at any time through the contact page.